Refund & Cancellation Policy

We believe prospective clients should experience our strategic clarity before making any financial commitment. All preliminary discovery meetings, diagnostic audits, and initial project scoping proposals are conducted 100% free of charge.

No deposit, retainer, or billing authorization is requested during this initial stage. Consequently, no refund applies or is necessary for discovery sessions. You are under zero obligation to proceed until you have reviewed and formally executed a detailed Statement of Work (SOW) or project agreement.

If you have executed a service agreement, paid an advance deposit, and subsequently decide to cancel the engagement before any billable work or project kickoff has commenced:

• Full Refund: You will receive a 100% full refund of the total advance paid.
• Qualification: Cancellation notice must be delivered in writing via email before the formal kickoff meeting, resource onboarding, or commencement of design/development sprints.
• Turnaround Timeline: The refund will be initiated within 7 business days of receiving your written cancellation notice, fully conforming to RBI guidelines.

Clients may cancel an ongoing project at any stage by serving formal written notice. Because custom digital production commits irreplaceable creative and engineering time, in-flight cancellations are handled through an equitable pro-rata audit:

To maximize client control and minimize financial risk, major projects at Skyrn Studio are structured around distinct milestone phases (e.g., Phase 1: UX Wireframing & Architecture; Phase 2: High-Fidelity UI Design; Phase 3: Full-Stack Next.js Engineering; Phase 4: AI Agent & Workflow Integration; Phase 5: QA Testing & Final Deployment).

Formal Approval Protocol: At the completion of each milestone, deliverables are presented to the client for structured review and feedback.

Non-Refundability of Approved Milestones: Once a deliverable milestone is reviewed and formally approved (or deemed accepted per the review window specified in the project agreement), the fee corresponding to that completed milestone is final and non-refundable. Milestone approval signifies that the work meets contracted specifications.

Certain project expenditures represent direct external disbursements or definitive commitments that cannot be reclaimed. The following items are non-refundable under all circumstances:

We adhere strictly to regulatory standards established by the Reserve Bank of India (RBI) governing turn-around-times (TAT) and customer payment protection for electronic payment transactions:

• Processing Timeframe: Once an authorized refund is calculated and confirmed in writing, Skyrn Studio will initiate the reversal transaction within 7 to 10 business days.
• Bank Crediting & Clearing: Under standard RBI banking clearing cycles, the credited funds will typically appear in your account within 3 to 7 business days following initiation, depending on your card issuer, bank, or UPI payment gateway.
• Payment Method: All refunds are issued directly to the original payment source (same bank account, credit/debit card, or UPI handle) used during the initial transaction.
• Direct Bank Transfer Alternative: If technical restrictions or gateway policies prevent an automated original-source reversal, Skyrn Studio will execute an electronic wire transfer (NEFT/RTGS/IMPS) directly to a verified bank account registered in the legal name of the contracted client.
• No Cash Refunds: For compliance and anti-money laundering (AML) protocols, cash refunds are strictly prohibited.

We are deeply committed to partner satisfaction and collaborative problem-solving. If at any point you feel that deliverables do not match the agreed specifications:

To initiate a formal cancellation or refund request, please follow these steps to ensure swift processing:

Our operations team will confirm receipt of your request within 48 business hours and provide an itemized financial reconciliation report within five (5) business days.

Skyrn Studio reserves the right to amend, update, or revise this Refund and Cancellation Policy at any time to reflect advancements in our service workflows, operational updates, or changes in legal and regulatory frameworks under Indian law.

Any updates become effective immediately upon being published on this page with a revised "Last Updated" date. For active, contracted projects, the terms valid at the time of your Statement of Work execution remain binding unless regulatory statutes require retroactive modification.

In accordance with the Consumer Protection Act, 2019 and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, the details of our business and designated Grievance Officer are set forth below:

Consumers may submit any complaint or inquiry regarding services, payment discrepancies, or cancellation grievances directly to the Grievance Officer at the coordinates listed above.